After Sales Service & Product Warranty

After Sales Service


We stand behind our products and strive to offer 100% customer satisfaction service.Pleae contact us if you have any question,we are alaways to assist you here.


Lighten Up Life Inc.
228 Park Ave S#79525
NEW YORK, NY, 10003
Tel: +19293887666
E-mail: support@ltuplife.com


Product Warranty & Return

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Please check our product Warranty and Notes below.


1.30 Day Refund Guarantee for Undamaged & Unused Items

Undamaged & Unused products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.
● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● Returns may be rejected if items do not meet the above requirements


2.Missing Item(s), Wrong Item(s) or Incorrect Package Sent

Please be sure to open the parcel and carefully check the contents before signing for the package.
For any issues, please carefully follow our warranty process to minimize any delays:
● Contact our support center with your order number and the product code (SKU number).
● Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
Possible Solutions:
● If there is a item missing, we will resend the missing item/accessory for free within the warranty period.
● If we have shipped the wrong item: we will either refund you in full or dispatch an alternative item.Lighten life will decide whether you need to return the wrong product or not and compensate the return shipping fee when we receive it.


3.How to Request Warranty (Return and Refund)

If your item has an issue, please first contact our support center
Please carefully follow our warranty process :
● Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).
● Provide the item code indicated on the outer packaging.
● Send a clear photo or video showing the defect(s); these should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

4.Return Shipping Fees
● For non-quality related warranty claims, buyer is responsible for shipping costs.
● Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest registered airmail method that is available.

5.Non-Returnable Items
We will not accept returns in the following conditions:
● Items outside the 30 day warranty time-frame.
●Products without sufficient proof of purchase

If you have any after sales issues, please contact our support center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.